.. updated July 12/06, Tom Beard

Logon info

userID

D@FEL010W

password

hello6

REGISTRATION

Equipment has to be registered before claim is accepted, except for WWS engines

Full legal name, address, city, town, province, postalcode, phone number, fax number

(enter info from our invoice, or from our dealer's invoice to their customer)

enduser type

I - individual
C - company

gender code

M - male individual
F - female individual
O - company

preferred language

E - english
F - french

registration type

E - enduser
D - dealer
R - rental
S - stolen

equipment use

C - commercial
P - private

County

023 - Alberni-Clayoquot
998 - BCO misc
995 - BCO prov govt
051 - Bulkley-Nechako region
017 - Capital region (e.g Victoria)
041 - Caribou region
045 - Central coast region
011 - Central fraser valley
003 - Central kootenay region

"...To quite honest with you, the warranty department doesn't care about the county codes either! The reason the field is required is that the Marketing department gathers and uses some of this information for their reports. Quick tip: type in the first three letters of the town name and hit F4 - if that name shows up as a county name - select it with X...if not use 998 as a misc. code for every province except Man. and Sask, (in this case use 99999). I hope this helps. Thanks, Patricia Szabo" (June/00)

There are a few reasons why a claim will not let you create it. Either
1. The model, and/or serial number is incorrect (it has to be precise) - call if you need verification
2. The unit was not distributed to you from KCL (WORLDWIDE SERVICE)
3. The unit was distributed to you from KCL, but the serial number has to be set-up in our system (this problem will slowly go away - as all engines and power products are being tracked by serial numbers now)

So, the best process to go through for engines and power products is to register the unit first. If it will not register for you it could be:

a) the model and/or serial number are incorrect or not precisely what the system wants to see. In this case, type in the model number in the model type field, and with the cursor still in that field-hit F4 - this will give you a box with a listing of all of the units that you are able to register. If the one you want is there, select it with an "x", and hit control - you should get a registration number. You should now be able to create a claim for this unit and sbc it with no difficulties. ie: (you may not be able to open this picture - it is a copy- print screen of the registration screen) OR

b) the serial number has not been created in our system, in which case, make a call or email to me and I will have the serial number created for your dealer code - making it appear in your prompt box (the F4 box listing) - I will call or email when it is created and you can then register it, then create a claim and sbc it. OR

c) we have no record of this unit's serial number and we cannot create the serial number as it was never received by KCL - Walter can usually tell right away if this serial number matches our serial sequences so either call to find this out or if it is a Worldwide Unit.

If you suspect it may be WWS, try to create a claim as a "W" If it gives you no problems/message- it is not a WWS claim. If it gives you "(unit model) is not a warrantiable product" you may not have the correct model number. If it gives you " Serial number _ _ _ _ _ is not valid for product _______(unit model)" you either entered the wrong serial number or it is a worldwide service unit. In this case you can create a claim for the unit on-line as a "P"arts claim, but please indicate somewhere that it is a WWS claim. Sbc it (it does not require a registration.) If you need any help with anything, just email me or Walter and we will help you out. I hope this helps. Thanks, Patricia

OBSOLETE: When it is a WWS unit, I cannot register it either (the unit has to have been invoiced by Kubota Canada in order for any registration to work). WWS claims come in on paper, and I enter them here. You can either fax it to me (fastest), or send by mail. You can still check on line to keep updated as to the claim status, etc, and we can return in on-line if we required more info. I just need to enter them from here, because there is no registration for it, and I have a track sheet going for all WWS claims. .. Pat (Oct/00)

WWS claims - Nov28/00, telephone discussion with Patricia: It is not necessary to register the unit by sending faxes. After obtaining the original invoice of the unit that contains the engine serviced with the customer name and date of sale, enter the claim as a type "P". In the CCC section, include a note saying that this is a WWS type of claim, the customer name, and date of sales. In the Attachments screen, specify the model and serial number of the machine that contains the engine..dt/gjb

WARRANTY CLAIMS

claim type

W-wholegoods
S-shortage/damage (need photographs)
P-parts (90 day parts warranty)
"WWS - worldwide service claims" are type P

Product Code

There are prefixes on all Kubota products in front of the model number:
< engine
& power products
W "worldwide" - i.e. bought out of Canada
Here is a list of all of Kubota's model codes

Repair Date

use the format YYYYMMDD. Note that Kubota has time limits, so you might want to change the dates so that it falls within these time limits.

Hour used

number of hours the engine has run

Dealer reference

For work we did: our workorder number (e.g. W10165)
For work done by our dealer: our customer code for the dealer (e.g. AvenFar)

Campaign number

usually blank

reason for failure

actually where on the engine the failure occurred.
(Their system was designed by fools). Put in "EN"+[F4] to get to the engine areas
EL01 - electrical - charging system
EL02 - electrical - starting system
EL03 - electrical - lighting system
EL04 - electrical - battery
EL04-01 - battery cable
EL05 - electrical - wiring harness
EL06 - electrical - instruments
EL07 - electrical - switches
EL08 - electrical - relays
EL09 - electrical - control boxes
EN01 - engine - fuel system
EN02 - engine - ignition system
EN03 - engine - cooling system
EN04 - engine - lubrication system
EN05 - engine - crankcase
EN06 - engine - head and valves
EN07 - engine - camshaft and lifters
EN08 - engine - pistons & rods
EN09 - engine - gear case and drives
EN10 - engine - flywheel
EN11 - engine - intake system
EN12 - engine - exhaust system
EN13 - engine - undiagnosed failures
EN14 - engine - vibration
PG01 - P&G - generator section
PG02 - P&G - control panel
PG03 - P&G - trash pumps
PG04 - P&G - centrifugal pumps
QC01 - quality issues - performance
QC02 - quality issues - comfort
QC03 - quality issues - maintenance
QC04 - quality issues - durability
QC06 - quality issues - customer service
QC07 - quality issues - paint, finish

TSR number

usually blank

complaint, cause, correction

be detailed here

WWS claims: include a note specifying this is a WWS claim, the customer name, and the date of sale of the unit being serviced.

type

L-labour + flat rate, P-parts, M-misc
(Note: no flat rate book for WG750, so use T-1 which is time taken..Walter Steffler May3/00)
- [PgDn] to give you more room for parts and labour
- add 3% of parts amount as "shop supplies", max $20 type "M"
- part numbers are in the format 1234567890 (no dashes or spaces)

Mileage & travel time for industrial engines (from Walter Steffler to Rick Byzitter, June/2000). Max 250 miles, 28 cents/mile = 17.5/km, 40 miles=1 hour=64 km

Replacement engines are put in as a part (no serial number needed)

Outside purchases, or bills from a dealer--put in their name, then the description, like "Kemlee-Labour", "VanKam-Freight"

attachments

put in generator model/serial number here if applicable

WWS claims - specify model and serial number of the unit that contains the engine

once done

go to main screen, select the claim, and type in SBC to submit it.

status

- submitted -> confirmed (by Nancy); then
(rejected - returned - credit)
resolved means Kubota's accounting is finished with it