Frontier - Info, Policies & Procedures


	Current conditions How To... Reference
Current Conditions
	Pictures of recent interesting projects - updated when you send new pictures Webcam: Delta parts/shipping - live (password: hello) Webcams: Delta, Edmonton, Calgary test bays (userID service@frontierpower.com / password hello678 Currency exchange rates
How To....
	First aid procedures
	Frontier Safety Policies & Procedures
	Credit, money & banking: Bank transfers (Customers worldwide can read this by typing www.frontierpower.com/library/bank.htm into their Internet browser) How to identify counterfeit Canadian and US currency Credit Policy How to open accounts and handle postdated cheques, and cheques from new customers. Credit Application Credit card, Debit card & Point-of-Sale terminal Procedures How to reserve an amount on a customer's credit card; how to handle the paperwork for Visa and MasterCard sales in Delta and the branches; how to work Delta's Point of Sale terminal. Credit card authorization form for cases where we do not have a physical imprint of the card.
	Branch to Branch Transfers Questions and answers about BBT's--often a confusing topic.
	Computer system how-to's: Troubleshooting Having a problem? Check here for troubleshooting steps. This is updated every few days as new problems occur and are resolved Parts: How to create a new part number Handle core charges How to delete a purchase order Parts Dept. Computer Training An in-depth look at the Stock Enquiry program, which gives insights into many details of our computer system. Parts inventory counts - the logic behind our perpetual inventory count system, and the Foxpro > Count program Receive parts into stock Supersede vs. Xref: When do you create a parts x-ref, and when do you create a part number supersede? Equipment: Reserving equipment Change the HP on a John Deere engine Duplicate Equipment Serial Numbers Our system can only handle unique serial numbers, so here is how to handle an engine that arrives bearing the same serial number as another piece of equipment. How to invoice owner's manuals Linking equipment for selling as a package, using the Equipment Add/Edit program Frontier's Engine Model Designations After the basic engine model e.g. 6068T, there are often several extra characters. This explains them. Receive Deere Equipment into stock Everything else: How to change your password Update your Intranet Dashboard preferences How to use the Intranet Discussion Board iPhone setup & security Email Viruses & Phishing If you have email, you are going to get emailed viruses and attempts to steal credit card info (called phishing). Some are very, very bad, and some are no big deal. Learn how to protect yourself. Learn how to tell the difference between a real virus, and an emailed hoax. How to make Microsoft Word less annoying OpenOffice.org documentation, FAQ and How-To OpenOffice.org Clue Sheets Switching to OpenOffice.org from Microsoft Office (chap 3-8, 3.5mb PDF) Switching to OpenOffice.org from Microsoft Office (full book, 8mb PDF) Remote Computing Taking your laptop computer on the road. How to access Frontier's computer system over the Internet using a VPN, or by dialing in directly. Taking your laptop to another branch. Working remotely. Webmail. Repetitive stress injury prevention Security. In the office: Frontier has an Internet firewall that keeps the bad guys out. There are a lot of bad guys--there is a probe to the Delta server about once every 3 minutes, 24 hours a day! Don't poke a hole in it with file sharing programs. Tune up your computer. Computers get disorganized, fragmented and cluttered over time. Here is how to tune it up. How to install Vendor DVDs, including Deere's quarterly DVDs, Deere Service Advisor, Kohler's Mobile & Marine CDs on our servers so they are accessible to all users who need them Where to store files and documents in Frontier's system
	Equipment Equipment sales policies - when to ask for a deposit, when to invoice How to complete the Kubota conditional sales contract Centrifugal Pump Affinity Laws. Anyone can use affinity law formulas to approximate the performance of a centrifugal pump when the shaft speed or impeller diameter is changed.
	Export Information Procedures for handling export shipments.. Includes how to complete the EPA forms for shipping engines to the USA
	Fax Me That Page of the Service Manual Sometimes it's a good idea, sometimes it can lead to disaster.
	Financial how-to's A/R collection and bad debts self-assessed PST vendor prompt payment discounts Deere electronic settlements transfering money from CAD->US$ account monthly journal entries consolidate USX amounts
	GST exemption information More information is available in the vendor file under the vendor code "RecGen" Provincial (BC/MB) sales tax exemptions for end users our BC PST exemption certificate our MB RST exemption certificate
	Insurance on customer goods. Have customers sign this form when they drop off equipment for repair. This informs the customer that they are responsible for insuring the equipment while in our shop.
	Logo usage. How to present Frontier consistently and professionally Logos for all branches Horizontal logos for all branches Logos for our trademarked brands (PowerLine Generators, PowerTower Light Towers, Long Run Oil System, MudMaster Pump Units, Genesis Power Light) You can also find logos in \\deserver\shared\logos
	Rental Vehicles. What deals we get with Car Rental Companies, what insurance coverage to buy.
	How to handle returned mail
	Teleconferencing & Videoconferencing instructions
	Trade Show Procedures
	Voicemail instructions for Delta & Calgary offices
	Frontier Warranty Procedures Manufacturer's warranty: our obligations and expectations Deere Service Administration Kubota warranty claim procedures MP Pumps warranty procedures
	Which Branch Gets the Sale? How to determine which branch should get the sales revenue from a particular sale? Here are the rules, simply laid out.
	Workorder Training Manual Workorders are the heart of our business, and involve every department. This is an attempt to clarify and simplify the process, so we can work together better.
Reference
	Labour Rates, Labour & Overtime Policies: Labour charge out rates, overtime policy (applies to everyone); Parts department afterhours callouts.
	Pandemic preparedness and planning - before and during
	Personnel Policy - everything you wanted to know about working at Frontier
	Profits - Where do the profits go? Why is it important to be profitable?
	Read the Fine Print! You are signing a contract when you accept a purchase order. Do you know what you are signing?
	We must be careful about liability issues. There are virtually no time limits on product liability. As you have heard, product liability lawsuits are ever-increasing--particularly in the US, but also in Canada.

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