Provincial law requirements must be met. We are subject to audit but as importantly, we have an obligation to conform, in all respects, to current labour standards and practices. The labour standards for BC and Alberta are different.
- In BC, anything over 8 hours a day, or 40 hours in a week is overtime paid at time and a half. Anything over 12 hours/day is paid at double time.
- BC Hours of work and overtime fact sheet
- In Alberta, anything over 8 hours in a day, or 44 hours in a week is overtime paid at time and a half. (Only BC has double time.)
- AB Overtime fact sheet
- in Manitoba, anything over 8 hours a day, or 40 hours a week is overtime paid at time and a half.
- MB Overtime fact sheet

Weekend overtime - AB (adopted May 2008) and MB (April 2009):
- Saturday and Sunday are overtime if the person has worked 40 hours in a week. The 40 hours includes all in-shop and field time, paid vacation (previously scheduled), statutory holidays, training and travel time, but does not include paid sick time.

Weekend overtime & daily overtime - BC (adopted May 2007):
- anything over 10 hours in a day is double time
- Saturday and Sunday are double time if the person has worked 40 hours in a week. The 40 hours includes all in-shop and field time, paid vacation (previously scheduled), statutory holidays, training and travel time, but does not include paid sick time.

No overtime should be worked except when requested by the customer or by Frontier's management. Common sense and circumstances may make overtime sensible in some situations and here, your best judgement should apply. Examples would be when travel time from, then back to the job would exceed the overtime costs required to complete the job or when work stoppage would add to the costs owing to clean up and start time such as when painting.

When a customer asks for overtime or for a call out, he should be told that extra charges will apply. In some cases Frontier elects to absorb these costs but that determination is usually made after the time and other charges (mileage, cartage etc.) have been used so it is in the customers' best interests to be informed that he may be charged a premium for these services.

Warranty does not pay overtime! Permission from management is very important when performing warranty work as we will not be reimbursed by the manufacturer's warranty.

If you do work overtime you must report it. The company is in contravention of labour laws if you do not. It's only fair: when you work overtime, you get paid for your work!

Employee requested overtime at straight time rates is not permitted by provincial law in either BC or Alberta. This has been a confusing issue for us in the past.

If you have questions or you need further clarification please contact Geoff or Larrie.

You are eligible for 'callout' time if your cellphone is listed on our Afterhours Callout web page and on your branch's standard answering machine message

• On call for one full week (Monday-Sunday) - no callouts: 2 hours ST
• Weekday evening callout - 2 hours OT (minimum, or actual time)
• Single or multiple weekend callouts - 4 hours OT (minimum, or actual total time)
• Mileage charges - keep track of your mileage or what we charged the customer

Charge callout time to the customer:

• Bill callout charges on an invoice as part number "CALLOUT", type "X" (expense), account 8011, description "Evening Callout" or "Weekend Callout"
• Current chargeout rates are posted here: http://www.frontierpower.com/service/chargeout.htm

Claim chargeout time and mileage on your payroll timesheet

• Carrying the parts cellphone for one week with no callouts is claimed as "Callout", 2 hours ST
• Afterhours callouts are claimed as Callout-overtime, giving the invoice number.
• Mileage/freight is claimed under Expenses, giving the invoice number.
• Note that the invoice to the customer MUST be in the computer system before you turn in your time sheet.

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