• Parts
  • View parts
  • Parts x-refs
  • Parts quotes
  • BOM: Bill of Material
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  • In-progress parts orders
  • Open purchase orders
  • PO management
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  • Branch to branch transfers
  • Add list of parts
  • Count parts inventory
  • Adjust parts inventory
  • Lost parts sales
  • Reports
    • Order requirements
    • Order requirements x account
    • BOM material requirements
    • Allocated parts x vendor
    • Parts inventory turnover reports
    • Turnover-multi-vendor accounts
    • Inventory adjustment report
    • Customer parts sales history
    • Receiving report
    • Custom parts reports
    • Misc. parts reports
• Shop
  • View open jobs
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  • Charge parts to a job
  • Timecards
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    • Shop labour load
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• Equipment
  • View equipment
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  • John Deere
    • Vendor data file exchange
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  • Reports
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• Invoices
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  • Reports
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• Accounting
  • Accounting menu
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• Intranet
  • Intranet home page
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Intranet Click the Problems & Questions link at the bottom of the page with the problem. In your notes, describe what you are doing. Include any error messages (exact wording, please), part numbers, order number, customer names--anything that will make the problem easier to reproduce.

This link sends a message to the programmer. We need to replicate the problem to fix it, so it's iimportant to give enough information to allow us to do that.

Foxpro. Geoff is our in-house programmer who built the Foxpro and Intranet systems. Report all problems to him

Report all other errors and problems to Daniel. He will attempt to resolve them, and escalate the problem to Geoff if it can't be resolved quickly.

Computers are complex. There are many programs interacting on our systems. There are over 100,000 problem description/solutions in Microsoft's troubleshooting database, each specific and unique. There are half a million lines of custom code running our in-house programs. On top of that, we use many other programs from many different vendors. Each program interacts with all the others, so there are many, many possibilities for any problem.

We can't understand your problem unless you give us enough information to recreate the problem. Some examples of un-helpful problem description (and these are actual quotes):

• "my machine doesn't print"
• "this box came up and it stopped working"
• "Symantec Anti-Virus said there was a virus. I kept pressing 'next' and it still came up"
• "this spool32 error keeps happening"
• "Deere's system won't let me on"
• "my email doesn't work. It asks me for my password"
• "it isn't printing right"

Here's what we need to know to resolve your problem:

• If there is an error message, the EXACT WORDING of the COMPLETE ERROR MESSAGE. Write it down, letter for letter. Include everything. Print the screen. (Yes, you can print Windows screens as well). Printing a Windows Screen
• We have hundreds of Intranet screens. We can't fix a problem unless we know exactly which program you were using. Click the Problems & Questions link at the lower left corner of every Intranet or Frontier website screen. This tells us what screen you are looking at, which is the only way to start.
• Can you describe, step by step, how to make this error happen? We can't fix errrors that we can't replicate.
• Have you rebooted your computer in the last week? Does the problem still occur after rebooting?
• Have you checked our troubleshooting document?

Deutz USA
- tech support: csweb@deutzusa.com

John Deere
- reset your password: https://registration.deere.com/ForgotPassword
- Geoff B, Daniel T, and Tom B can reset your password, add and delete userIDs, and set up most permissions
- Service Advisor: 1-800-752-5347 JDISServicePOD@JohnDeere.com or electronic help desk
- Electronic service tools - Diesel-US@johndeere.com or call DTAC (urgent only) at 1-800-535-1979
- JDPS Configurator - JDPSConfiguratorSupport@johndeere.com. Afterhours, if system is down, call 1-800-664-3572
- webhelpr.deere.com is Deere's online troubleshooting database. Open a support request here
- JDIS help desk: 1-800-414-0923
- PDS (Product Data System)/Rollup - JDPSWebAppSupport@JohnDeere.com
- SAP - password: 1-800-688-0631. Non-password: Call your JDPS Power User with any non-password related problem. Sandy Timmerman - 1-319-292-5291; Jerry Oberheu - 1-319-292-5629; Karyn Beenken - 1-319-292-5171; Sandy Murphy - 1-319-292-6267

Kubota
- DealerLink - Daniel & Geoff can reset your password or change permissions.
- DealerLink Help desk: itHelpDesk@kubota.ca or 1-877-582-6821
- K-ISS: jpouellette@kubota.ca 1-905-294-6535 x2216 is our first point of contact, k-iss@kubota.co.jp is last resort. Always contact JP first.
- iGate- 1-877-582-6821; Frontier's userID d@fel010 for parts, d@fel010r for a/r, (Peter Gaiger, Exacomm). Can also email Linda Ling linda_ling@kubota.ca

Kohler - Service Center 1-800-992-1562
- 920-457-4441 x33868 - Stacey Bolgart
- 920-457-4441 x33714 - Debbie
- 920-457-4441 x33486 - Jessica Sundee
- 920-457-4441 x76311 - Linda Greenshaw

Internet service providers:
- Delta & Calgary - Prime Signal - 604-207-8734 - support@primesignal.com
- Edmonton & Winnipeg - WiBand - 1-866-469-4226 - support@wiband.com
- www.frontierpower.com is hosted by NetNation - 1- 888-983-6600 - support@netnation.com
- email is hosted by AppRiver - 1-850-932-9900 - support@appriver.com

Delta
- Dyrand Systems set up our Sonicwall VPNs, so could troubleshoot them. They could also (for a fee), troubleshoot any network or server problems
- Waudware Incorporated in Brampton ON 1-905-846-9737 has Foxpro programmers and WestWind Web Connection developers. We are training them on our Foxpro / Westwind system in case there is a problem and Geoff is not available
- the Vancouver Foxpro Users Group has a few local Foxpro programmers. Contact the president if you need a local VFP (Visual Foxpro) expert

Edmonton
- Byte Track Computers, 12025 149 Street, Edmonton 780-424-0066 can help out with almost any Edmonton computer problem.

Calgary
- Cordate Computers, Phil, 7028A Fairmount Drive S.E. Calgary, 403-735-6316. Does service calls.
- Tracs Computers, 422 - 11 Avenue S.E. #104, Calgary, 403-234-8784

Winnipeg
- Forest Computers, 359-G Johnson Avenue West, Winnipeg MB 204-956-6590

Problems & questions | Print